Responsible Gaming
at ck75

1. Age Restriction Policy

Participation in real-money gambling at ck75 is restricted exclusively to individuals who are at least 18 years of age at the time of registration and throughout their use of the platform. This requirement applies equally to casino games, live dealer tables, sports betting markets including cricket BPL, T20 World Cup, IPL, and all other events, as well as slots and any other wagering products offered on the platform.

During the registration process, every applicant must confirm their date of birth and agree that they are 18 or older. ck75 may, at any time and at its sole discretion, request documentary proof of age — typically a National Identity Card (NID), passport, or other government-issued photo ID. Failure to provide satisfactory proof within the requested timeframe will result in account suspension pending verification.

2. Recognising Problem Gambling

Gambling is intended to be an entertaining leisure activity. For the large majority of players, it remains exactly that. However, for a minority of individuals, gambling can develop into a pattern of behaviour that causes financial, emotional, or social harm. ck75 takes this risk seriously and provides this section to help players and their families recognise the early warning signs.

Common Warning Signs

Problem gambling can manifest in many ways. The following behaviours, particularly when several are present at the same time, may indicate that gambling has moved beyond healthy entertainment:

• Spending more money on gambling than you originally planned or can comfortably afford
• Chasing losses — continuing to bet in order to recover money already lost
• Lying to family members or close friends about the frequency or size of your gambling activity
• Neglecting work, study, or family responsibilities due to time spent gambling
• Feeling restless, irritable, or anxious when attempting to cut down or stop gambling
• Borrowing money, selling possessions, or taking loans specifically to fund gambling activity
• Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties
• Finding that gambling is no longer enjoyable but feeling unable to stop

3. Player Protection Tools

ck75 provides a comprehensive set of account management tools designed to help players maintain control of their gambling activity. All tools listed below are available free of charge and can be activated by contacting our support team via live chat or email at [email protected]. Some tools can also be configured directly within your account settings panel.

Activating a Protection Tool

To apply any of the above tools, log in to your ck75 account and navigate to the Account Settings panel, or contact our support team via 24/7 live chat. When requesting a limit reduction or a time-out / self-exclusion, our team will action the request immediately — no waiting period applies to applying or reducing limits. Requests to increase a deposit or loss limit are subject to a mandatory 7-day cooling-off period before the higher limit is activated.

4. Self-Exclusion

Self-exclusion is the most comprehensive account restriction ck75 offers. It is designed for players who feel they need to step away from gambling entirely for an extended period. Once self-exclusion is activated, it cannot be reversed or lifted before the stated duration has elapsed, regardless of any subsequent requests made to our support team.

Self-Exclusion Durations

• 6 months — minimum self-exclusion period
• 12 months — one full year away from the platform
• 5 years — extended long-term exclusion
• Permanent / Lifetime — account is permanently closed with no option to reopen

What Happens During Self-Exclusion

During an active self-exclusion period, the following restrictions are applied to your account automatically and immediately:

• Your account is locked and you cannot log in via the website or any mobile app
• All pending bets or active game rounds will be settled in the normal course; winnings and account balance will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay)
• Any promotional or bonus communications from ck75 will be suspended for the duration of the exclusion
• ck75 will make reasonable efforts to identify and block any attempt to register a new account during the exclusion period

How to Request Self-Exclusion

1. 1

   Contact Support

   Reach out via 24/7 live chat or email [email protected] with the subject line "Self-Exclusion Request". State your registered email address and the exclusion duration you require.

2. 2

   Identity Confirmation

   Our agent will verify your identity against your registered account details. This step protects against unauthorised account closures by third parties.

3. 3

   Immediate Activation

   Self-exclusion is activated immediately once identity is confirmed — there is no waiting period. You will receive a confirmation email to your registered address.

4. 4

   Balance Withdrawal

   Any remaining account balance will be processed for withdrawal to your registered payment method within 3–5 business days of the exclusion being activated.

5. Deposit & Spend Limits

Deposit and spend limits are among the most effective tools for maintaining healthy gambling habits. ck75 enables players to set hard caps on the amounts they can deposit or lose over a defined time window. These limits apply across all payment methods accepted on the platform, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Deposit Limit Rules

• Limits can be set as daily (resets at midnight BST), weekly (resets Monday 00:00 BST), or monthly (resets on the 1st of each calendar month)
• The minimum configurable deposit limit is ৳500 per period
• Once a deposit limit is set, it cannot be increased for a mandatory 7-day cooling-off period
• Decreasing a deposit limit takes effect immediately with no waiting period
• If multiple limit periods are active simultaneously, the most restrictive limit always takes precedence

Wagering & Loss Limits

In addition to deposit limits, players may request wagering limits (capping total stakes placed) or loss limits (capping total net losses) from our support team. These limits operate on the same daily / weekly / monthly intervals and follow the same cooling-off rules for increases. Contact [email protected] or use live chat to configure these limits on your account.

6. Support & External Resources

If you believe your gambling has become or is becoming problematic, ck75 strongly encourages you to reach out for help. Our in-house support team is trained to provide an empathetic and non-judgmental initial response and to connect you with the appropriate tools on your account. Beyond ck75's own support, a number of independent organisations provide free, confidential assistance to individuals affected by problem gambling.

ck75 Internal Support

• 24/7 Live Chat: Available directly on the ck75 website and mobile app. Mention "responsible gaming" when connecting and you will be prioritised and routed to a trained agent.
• Email Support: [email protected] — subject line "Responsible Gaming Help". Response within 2 hours BST during peak hours.
• WhatsApp: +880 1700 000000 — available 08:00–24:00 BST for players who prefer messaging in their own time.

Independent Support Organisations

The following organisations provide confidential, free-of-charge support for problem gambling. ck75 is not affiliated with these organisations and does not control their services, but we believe every player should be aware that professional help is available:

• Gamblers Anonymous (International): A peer-support fellowship for individuals with gambling problems, with online meeting access available globally including from Bangladesh.
• GamCare: A UK-based charity offering online counselling, a helpline, and a self-help programme accessible internationally.
• BeGambleAware: Provides information, advice, and specialist support for people concerned about their own or someone else's gambling behaviour.
• National Mental Health Helpline (Bangladesh): Kaan Pete Roi — a confidential emotional support service available in Bangladesh for individuals experiencing distress, including gambling-related stress.

7. Player Obligations

Responsible gaming is a shared responsibility. While ck75 provides the tools, controls, and support infrastructure described throughout this page, players also have a personal responsibility to engage with the platform in a manner that is safe and honest. By registering a ck75 account, you agree to the following obligations:

• You confirm that you are at least 18 years of age and that you will not allow any person under 18 to access your account or use your credentials
• You confirm that you are gambling voluntarily, for entertainment purposes, and with funds you can afford to lose
• You agree to use the player protection tools available on ck75 if you identify signs of problematic gambling in your own behaviour
• You agree to provide accurate, truthful information during registration and during any KYC or age verification process
• You agree not to register multiple accounts in an attempt to circumvent deposit limits, self-exclusion, or any other responsible gaming measure
• You agree to notify ck75 immediately if you become aware that your account has been accessed by a minor or by an excluded individual

ck75 takes violations of these obligations seriously. Accounts found to have provided false age information, circumvented self-exclusion, or allowed underage access will be permanently closed and all associated funds may be forfeited in line with our Terms & Conditions.

8. Protecting Minors

Preventing access to gambling by individuals under the age of 18 is a top priority for ck75. We recognise that in many Bangladeshi households, devices such as smartphones and tablets are shared between adults and children. The following guidance is provided to help adult account holders prevent minors from accessing the ck75 platform.

Practical Steps for Account Holders

• Secure your device: Enable a PIN, password, biometric lock, or pattern lock on any device you use to access ck75. Never leave your device unlocked and unattended when children are present.
• Log out after every session: Always log out of your ck75 account when you have finished playing. Do not save your login credentials in a shared browser or shared device.
• Use parental control software: Consider installing parental control or filtering software on shared devices. Products such as Net Nanny, Kaspersky Safe Kids, or built-in Android/iOS family controls can block access to gambling websites.
• Keep payment methods private: Do not share your bKash, Nagad, Rocket, or Upay PINs or card details with children. Ensure that your payment methods are not saved in a shared browser profile.
• Talk to children about gambling: Age-appropriate conversations about the nature of gambling, its risks, and the legal age restriction can be an effective preventive measure.

Reporting Underage Access

If you suspect that a minor has accessed the ck75 platform — whether through your account or any other means — please report this immediately to our support team via live chat or at [email protected]. We will investigate promptly and take immediate action to prevent further access. Any winnings generated through an account found to have been operated by a minor will not be paid out.