ck75 Privacy Policy

1. Data We Collect

ck75 collects personal data in several ways: directly from you when you register or interact with the platform, automatically when you use our website, and from third parties such as payment processors and identity verification services. The categories of personal data we may collect include the following:

1.1 Registration & Account Data

When you create a ck75 account, we collect the information you provide during the registration process. This includes:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used for age verification — players must be 18 or older)
• Residential address, including city, district, and postal code
• Email address used for account communications and notifications
• Mobile phone number, particularly the number linked to your bKash, Nagad, Rocket, or Upay account
• Username and encrypted password credential
• Preferred language and currency settings

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and money laundering, ck75 may request and store copies of identity documents including your National Identity Card (NID), passport, driver's licence, or birth certificate. We may also request a recent utility bill or bank statement as proof of residential address, and documentary proof of your registered payment method.

1.3 Financial & Transaction Data

ck75 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method identifiers (e.g., mobile number suffix for bKash/Nagad transactions), transaction timestamps, and currency amounts in BDT (৳). We do not store full debit or credit card numbers or mobile banking authentication PINs on our own servers.

1.4 Usage & Behavioural Data

When you access and use the ck75 platform, we automatically collect technical and behavioural data including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, features used, and session duration
• Game titles played, bet amounts, win/loss outcomes, and wagering patterns
• Referral source (how you arrived at ck75, e.g., direct URL, search engine)
• Clickstream data and interaction events within the platform interface

1.5 Communications Data

If you contact ck75 via live chat, email, or WhatsApp, we retain a record of that correspondence including the content of messages exchanged, timestamps, and any attachments or screenshots shared. These records are used for quality assurance, dispute resolution, and compliance purposes.

2. How We Use Your Data

ck75 uses personal data only for clearly defined, lawful purposes. We do not use your data for any purpose that has not been disclosed in this Policy. The primary purposes for which we process personal data are set out in the table below:

2.1 Marketing Communications

ck75 may send you promotional communications about bonuses, new games, cricket betting markets, seasonal offers, and platform updates if you have opted in to receive such communications during registration or via your account preferences. You may withdraw your consent to receive marketing messages at any time by updating your notification preferences in your account settings or by contacting support at [email protected]. Withdrawal of marketing consent does not affect any other aspect of your account or the lawfulness of processing that occurred before withdrawal.

2.2 Responsible Gaming Analysis

ck75 uses behavioural and wagering data to monitor for indicators of problem gambling. This processing is carried out in the interest of player welfare and platform integrity. Where patterns consistent with harmful gambling behaviour are detected, we may make contact with the affected player, apply temporary account restrictions, or refer the player to responsible gaming resources. See our Responsible Gaming page for full details of available player protection tools.

3. Data Sharing & Disclosure

ck75 does not sell or rent your personal data to any third party. We may, however, share data with carefully selected third parties where it is necessary to operate the platform, fulfil our legal obligations, or protect the rights and interests of ck75 and its players. The categories of recipients with whom data may be shared are described below.

3.1 Payment Service Providers

To process deposits and withdrawals, ck75 shares necessary transaction data with payment processors and mobile financial service providers including bKash, Nagad, Rocket, Upay, and card networks such as Visa and Mastercard. Data shared is limited to what is strictly required to execute and verify the transaction. These providers are contractually bound to process data only for the stated purpose and to maintain appropriate security standards.

3.2 Identity Verification Services

ck75 works with third-party identity verification providers to conduct KYC checks. These providers receive the identity documents and personal details you submit during the verification process. They are data processors acting under our instruction and are prohibited from using your data for any purpose other than completing the verification on our behalf.

3.3 Game and Platform Technology Providers

Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as a pseudonymous player identifier and game session data) to deliver their games within the ck75 platform. These providers do not receive your full name, payment details, or contact information.

3.4 Law Enforcement and Regulatory Authorities

ck75 may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required by applicable law, court order, or valid legal process. We will notify affected players of such disclosures where we are legally permitted to do so.

4. Cookies & Tracking Technologies

ck75 uses cookies and similar tracking technologies to operate the platform, maintain session state, remember your preferences, and gather aggregate analytics about platform usage. A cookie is a small text file placed on your device when you visit a website. The cookies we use fall into the following categories:

4.1 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your ck75 account and accessing platform features. Disabling functional cookies will mean your preferences are not saved between sessions. Disabling analytics cookies will not affect your ability to use the platform but will limit our ability to identify and fix usability issues.

4.2 No Third-Party Advertising Trackers

ck75 does not embed third-party advertising tracking pixels or retargeting scripts on its website. We do not participate in behavioural advertising networks, and your usage data collected via ck75 cookies is not shared with advertising technology companies.

5. Data Retention

ck75 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods applicable to each category of data are as follows:

• Account and registration data: Retained for the duration of the active account relationship, plus a minimum of 5 years following account closure, in accordance with standard financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction.
• Customer support communications: Retained for 3 years from the date of the last communication in a support thread.
• Usage and behavioural data: Retained in identifiable form for up to 2 years, after which it may be anonymised and retained for aggregate analytics.
• Marketing consent records: Retained for the duration of the consent plus 3 years to demonstrate compliance if challenged.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to technical constraints (for example, data stored in backup archives), the data is isolated from active processing until it can be securely purged.

6. Your Privacy Rights

As a player on the ck75 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected] with a clear description of your request. We will acknowledge your request within 2 business days and aim to fulfil it within 30 calendar days.

6.1 Right of Access

You have the right to request a copy of all personal data ck75 holds about you. We will provide this in a structured, commonly used, machine-readable format (such as CSV or JSON) upon request. Identity verification will be required before any data export is released to prevent unauthorised disclosure.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account data fields, you can update your information directly via the account settings panel. For KYC-verified data such as your legal name or date of birth, an updated verified identity document will be required to process the correction.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no overriding legal obligation requires its retention. Please note that ck75 is required by applicable financial regulations to retain certain categories of data (particularly transaction and KYC records) for the periods specified in Section 5 above. An erasure request will be fulfilled to the maximum extent possible consistent with these obligations.

6.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is disputed or while an objection to processing is being assessed. During a restriction period, ck75 will continue to store your data but will not actively process it beyond what is required to maintain the restriction itself.

6.5 Right to Withdraw Consent

Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. To withdraw marketing consent, update your preferences in account settings or contact support.

7. Data Security

ck75 implements a multi-layered security framework designed to protect personal data against unauthorised access, loss, alteration, or disclosure. Our key security measures include:

• Encryption in transit: All data exchanged between your browser and ck75 servers is encrypted using TLS 1.2 or higher, with 256-bit AES encryption applied to sensitive data fields.
• Encryption at rest: Sensitive personal data stored in ck75 databases — including KYC document images and financial records — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within ck75's internal systems is restricted to authorised personnel on a strict need-to-know basis. Role-based access controls and audit logging are enforced.
• Password security: Player passwords are stored using a salted cryptographic hash function. ck75 staff cannot view your password in plain text and will never ask for it.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their ck75 accounts for an additional layer of protection against unauthorised access.
• Regular security assessments: ck75 conducts periodic vulnerability assessments and security reviews of its platform infrastructure.
• Incident response: In the event of a data breach that poses a risk to player rights and freedoms, ck75 will notify affected players and take immediate remedial action.

While ck75 takes every reasonable precaution to protect your data, no system is completely immune to security threats. Players are strongly encouraged to use a strong, unique password for their ck75 account, enable 2FA, and contact support immediately if they suspect any unauthorised activity on their account.

8. Policy Updates & Contact

ck75 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, we will update the "Effective Date" at the top of this page and, where appropriate, notify players via their registered email address or via an in-platform notification.

Your continued use of the ck75 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should cease using the platform and contact support to request account closure and data deletion in accordance with Section 6 above.

8.1 Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact ck75 using the following channels:

• Email: [email protected] — subject line: "Privacy Enquiry"
• Live Chat: Available 24/7 via the ck75 website and mobile app
• WhatsApp: +880 1700 000000 — available 08:00–24:00 BST

We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 14 business days of receiving all information necessary to address your enquiry.

Document version: PP-2026-01  |  Effective: 01 January 2026  |  Next scheduled review: 01 July 2026